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Figari Group at Contact Islands 2024: The Future of AI in the Business Process Management
The Figari Group was proud to sponsor and participate in the prestigious Contact Islands 2024 conference, held from July 24 to 26 at the Fili Hotel Nustar in Cebu City.
Organized by the Contact Center Association of the Philippines (CCAP), this annual event brought together industry leaders, government officials, academics, and key stakeholders to discuss the latest trends and innovations in the contact center and business process management (BPM) sectors.
Embracing the Future of AI in the BPM Industry
One of the central themes of this year’s conference was the transformative impact of artificial intelligence (AI) on the contact center industry. Sessions and workshops delved into how AI is enhancing customer experiences and streamlining operations. CCAP President Mickey Ocampo highlighted that AI is already widely used in chatbots and mobile applications, and its integration is set to make the industry more resilient and productive.
Insightful Sessions and Workshops
The conference featured a series of insightful sessions and workshops covering a wide range of topics relevant to the BPM sector. Highlights included:
- Global Dynamics and AI-Driven Customer Experience: Discussions on how AI is personalizing customer service interactions and the potential benefits for BPM companies.
- Optimized Supply Chain Strategy: Exploring how a strong supply chain can lead to cost reductions and efficiency gains, with BPMs playing a key role in order processing and customer service.
- Marketing Track and Digital Marketing: Sessions on leveraging social media, SEO, and content marketing to stay ahead in a competitive landscape.
- Cybersecurity and Regulatory Compliance: Emphasizing the importance of robust cybersecurity measures and regulatory compliance in maintaining industry integrity and trust.
Celebrating Leadership at the CEO Forum
Another highlight was the CEO Forum, where leaders from various BPM companies, including Figari Group, shared their visions for the future of the industry. This platform allowed CEOs to discuss leadership challenges, growth opportunities, and strategic initiatives. It was a fantastic opportunity for Figari to share insights and learn from the experiences of other industry leaders.
Figari Group’s Impact on the BPM Sector
Figari Group’s sponsorship in Contact Islands 2024 underscore our commitment to driving innovation and excellence in the BPM sector. Our core businesses—Office leasing, I.T. services, and Construction—play a pivotal role in supporting the industry’s growth and transformation. With projections indicating a headcount of 2.5 million by 2028 and an industry revenue target of $59 billion, the future looks bright for the Philippine BPM sector.